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Billing&Refund (December 2026)

Every charge is a flat platform fee, or commission on an online session paid through Sensuali. In-person sessions are agreed and paid between you and the practitioner — Sensuali takes no part in them.

  • Appears on your statement as DMIcorporate
  • Prices in EUR, VAT included
  • Cancel yourself in two taps
  • Refunds in 5–10 business days

Subscriptions

Plans are monthly. Sensuali Plus (€9.99), Pro (€49) and Premium (€99) renew each month on the day you joined. Cancel any time from your account; the plan runs to the end of the period you’ve paid for and does not renew. There are no partial refunds for the unused part of a month.

Pausing. A practitioner can pause Pro or Premium for up to three months and keep profile, reviews and ranking history. Nothing is charged while a plan is paused.

Pro’s 30-day trial costs nothing. You’re only charged if you’re still on Pro on day 31. Cancel before then and no card is touched.

If a renewal goes through by mistake — after you cancelled, or twice — tell us within 14 days and we refund it.

One-off extras and packs

Each extra shows its price on the Plans page. When an extra can be refunded:

  • Priority interest: not once your first message has gone to the top of an inbox; yes if nothing was delivered.
  • Unblurred social links: yes within 14 days if none of the five has been used; not once a link has been unblurred.
  • 3 private galleries: not once a gallery has been opened; yes if the practitioner removed their private media before you saw it.
  • Bump to the top: unused bumps are refundable within 14 days of buying the pack; used bumps are not.
  • Social links visible: runs to the end of the month you’ve paid for; no partial refund.

Commission on online sessions

Sensuali takes a percentage of online sessions booked and paid through the platform: 18% on Free, 12% on Pro, 8% on Premium. If an online session is cancelled or refunded to the member, the commission on it is returned to the practitioner in the same settlement.

In-person sessions carry no commission and are never processed by Sensuali. Enquiries received are never charged.

Currency and tax

You’re billed in euros or US dollars depending on where you are. Euro prices include VAT at the rate for your country. Dollar prices exclude tax; sales tax is added at checkout where it applies and shown on your receipt. A refund returns the tax charged with it.

Mistakes and disputes

A duplicate charge, a charge after you cancelled, or a feature that didn’t work: tell us and we refund it. You don’t need to argue the case — just send the reference.

If you don’t recognise DMIcorporate on your statement, it’s almost certainly us. Please ask us before you ask your bank: a chargeback takes weeks and locks the account while it’s open, and we can usually settle it the same day.

Ask for a refund

Email billing@sensuali.com with your account email, the charge reference or date, and a sentence on what happened. We answer within two business days.

Your rights

Nothing here limits the rights you have as a consumer where you live, including any right to withdraw from a purchase within 14 days. Where those rights are broader than this page, they apply.